Detail 1

 

Payment

All prices are shown in EUR.

International orders may be subject to local taxes or duties, Devaya is not responsible for and has no control over these charges.

We accept Visa and Mastercard credit card payments .

 This store uses Stripe for payments, and Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 2048-bits (the highest level commercially available).

For more information on payments through Stripe, please go to www.stripe.com

You are not required to have a Stripe account to purchase from this store. You can also pay through bank transfer, in this case please contact us. devaya@devaya.com.es.

Detail 2

Packaging

Every piece is carefully packed inside a glass jar and in a rigid box with an inner reinforcement. Our packaging serves as a jeweler and protection for each piece.

Detail 3

Shipping

DEvaya ships worldwide from our office in Madrid, Spain.

Unless otherwise noted, we dispatch and ship out within 3-7 business days and reception of full payment.

All our shipments are made by urgent transport agency. The delivery will be made in a period of between 3 and 7 days. The delivery will be made at the agreed address, from Monday to Friday (not holidays), from 10 to 19 hours. In no case will be sent to postal sections.

Parcels sent within Spain will arrive between 3 and 7 labour days.

International destinations will take between 7 and 15 labour days depending on your location or customs delays. We are not responsible for delays on arrival times.

 

Customs forms will be marked as merchandise with the full price paid for the item. The buyer is responsible for any taxes, customs charges or duties placed on your package.

Shipping costs:

  • Spain & Portugal (Peninsula)

Shipping costs: 7€

Delivery: 5-8 business days. *Depends of the model (read the description)

  • European Union 18
  • United Kingdom  18
  • USA & Canada 27
  • Asia  30
  • Australia & New Zeland  30
  • Rest of the World 35

•   Delivery: 7-15 working days.

In stock items will be dispatched within seven  working days of receipt of payment and we will email you if there are any delays. Please note if your item is not in stock it will be made to order and therefore may take up to two weeks to be completed before being dispatched.

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive your order. These additional fees cannot be collected by us, nor are they controlled in any way by our Online Store. Please remember that this is not the shipping fee: shipping costs are included in the price you already paid to us.

 

Refunds and Exchanges

I would like you to be completely satisfied with your purchase. Returns are available on a case-by-case basis. If you are unsatisfied with your item, please inform us by email within a deadline of 3 days of receiving your order. We will do our best to resolve any concerns.

I encourage you to check jewelry care info before purchase. If you need any more info please feel free to contact us. devaya@devaya.com.es.

In cases we accept exchanges, you should return the item in the exact same condition in which they were sent, unmarked, unworn within 10 days from the day you received it.

Original shipping charges are non-refundable and return postage with a tracking number is to be paid by the customer.

Sale items are non-refundable.

We will only be able to process your return if you email us the tracking number as we cannot be held responsible if the item does not get to us.

We will try to process returns promptly. Customs duties and taxes are non-refundable. You may be able to recover these by contacting your local customs bureau directly.